Meeco’s Privacy Promise & Policy

It’s your life.

It’s your data.

You control it.

Data rights and digital sovereignty is why Meeco exists. This includes protecting Your privacy and ensuring You have the access and control to decide how Your data is used. Meeco is headquartered in Australia, with operating companies in Belgium and the United Kingdom.

We are required by law to comply with the Australian Privacy Principles and the General Data Protection Regulation, also known as GDPR.

If You live in Europe or use data services in Europe, as of 25 May 2018 You will have increased digital rights under the General Data Protection Regulation or GDPR.

Because Meeco was designed with GDPR in mind, many of these important data rights have already been built into Meeco for how You and we manage and process Your data. Here is the citizens’ rights language word for word from the GDPR, including a summary of how Meeco enables these rights for You.

Easier access to their data — Our detailed privacy policy clearly explains what information we collect and process, why and when plus how we collect, hold, use and disclose Your personal information. We aim to make this as easy to understand as possible instead of technical legal language.

A new right to data portability — Your data is 100% portable. Export it, share it, or permanently delete it from Meeco, it will always be Your choice.

A clearer right to erasure (‘right to be forgotten’) — You can delete Your Meeco account at any time. If You later change Your mind and decide You’d like to have a Meeco account once again, we will welcome You back with open arms. Though, You will have to recreate all of Your data. When we say we deleted it, we mean we really really deleted it.

Right to know when their personal data has been hacked — If Meeco were ever hacked and/or suffered a serious data breach, we would inform You promptly as well as notify the relevant Australian, European or United Kingdom data protection supervisory authority.

What rights do You have under the General Data Protection Regulation (GDPR)?

Your digital rights under GDPR are a great step towards a digital society of equals. We support the GDPR and what it stands for. It is only right that You should have control over Your personal data.

We want You to know exactly what Your personal data rights are and we want everyone who uses Meeco to benefit from the world’s leading data regulations, regardless of where they live. In our Privacy Policy, we describe these rights in simple language together with how Meeco meets them.

We want You to understand how the GDPR protects You, and how we are complying with it, so we have summarised Your key rights below:

Article

Description

Details

What We Are Doing

Principles

Personal data must be:

processed lawfully, fairly and transparently;
collected for specified, explicit and legitimate purposes (and processed accordingly);
adequate, relevant and limited to what is necessary for purpose;
accurate;
stored in a minimal way;
processed to ensure integrity and confidentiality.

Meeco has always been committed to these principles, long before the GDPR came into effect.

Our Privacy Promise & Policy sets out in detail how we comply with these principles.

Lawfulness of processing

Processing of Your data is only lawful if it satisfies one or more of the requirements of this Article. This means that processing of Your data is only lawful if:

consent has been given;
processing is necessary for the performance of a contract;
processing is necessary to satisfy legal obligations; or
if one of the other conditions in this Article is satisfied.

You determine what data You want to have processed by Meeco.

Meeco will only process data based on either Your consent, by delivering You a Meeco Service or if it determines to have a legitimate interest to do so which does not disproportionately harm your right to privacy protection.

Meeco services enables You to add, access, control and share data with the people and organisations You trust.

Conditions for consent

We must be able to demonstrate that You have given us consent. Your consent must be given in a way that is:

clearly distinguishable from other matters in document;
in an intelligible and easily accessible form;
in clear and plain language.

You have the right to withdraw Your consent at any time, and You must be informed of this prior to providing consent.

You provide Your consent to use a Meeco Service by creating an account and accepting our Terms and Conditions. You also provide Your consent to use Your contact data when filling out the contact form on our websites.

Once Your account is created, You can sign in at any time and share data from Your Meeco account on Your data access terms.

Our Privacy Promise & Policy sets out Your rights in relation to Your data, including Your right to permanently delete it from Meeco if You withdraw Your consent.

Child consent

If You are under the age of 16, consent must be given on Your behalf by someone who holds parental responsibility.

Our Terms and Conditions state, at clause 2.1, that users in the European Union must be over the age of 16 unless they have parental consent.

Clause 2.2 states that if You reside in Belgium or outside of the European Union You can’t use the Meeco Services if You are under the age of thirteen (13) without parental consent or authorisation.

Clause 2.3 sets out how consent can be provided.

Transparency

Information that we are required to provide to You under the GDPR must be:

in a concise, transparent, intelligible and easily accessible form;
in clear and plain language; and
in writing, including electronically where appropriate.

We have made our Privacy Promise & Policy and Terms and Conditions clear with simple language to make sure You are fully informed about Your rights.

We want to You to be in control of how Your data is used, it's the reason why Meeco exists.

At any time, if You ever have any questions or concerns, we encourage You to contact us.

Information that we must provide to You

Before we collect personal data from You, we must provide You with the following details:

our identity and contact details;
purpose and legal basis for processing data;
recipients of data; and
any transfers outside of EU;
length of time of storage of data;
that You have the right to request access to, rectification of, erasure or transfer of data;
that You have the right to withdraw consent;
the existence of any automated decision-making.

If You already have this information, we are not required to provide it to You again.

This information is set out in our Privacy Promise and Policy.

From time to time, as we roll out new services, there may be additional data that we support and therefore can collect for or from You.

We will always fully inform You and, where applicable, seek Your consent for the additional data collection.

Your Right of Access

You have the right to obtain confirmation as to whether Your personal data is being processed, and information as to how Your data is being processed.

You have full access to all of Your data in Your Meeco account.

If You ever have any questions about how Your data is processed, You just need to ask.

Right of Rectification

You have the right to have incorrect personal information rectified.

You will be able to rectify any data You add to Meeco using the edit, delete and update functions of Meeco Services.

For other data that is shared with You from third parties, You will need to rectify this directly with the third party as this data may be in read only format in Your Meeco account.

Right to be Forgotten

You have the right to obtain erasure of personal data where it is no longer necessary for the purpose it was collected for, or where consent is withdrawn.

You can delete Your Meeco account at any time, which will permanently delete all of Your data.

Right to Restriction of Processing

You have the right to restrict processing of Your data where the accuracy or erasure of the data is opposed, and certain other criteria are met.

You are in control of Your data. It's the reason Meeco exists.

Right to Data Portability

You have the right to receive a copy of the information that You have provided to us in an accessible form.

You can contact Meeco at any time and request Your data.

Right to Object

You have the right to object to certain uses of Your data, such as where it is processed for direct marketing purposes.

You control how we use Your data, and we will not process it in any way that doesn't have Your consent. However, if You ever have any issues, You just have to tell us.

Automated Processing

You have the right not to be subject to a decision based solely on automated processing that produces concerning legal effects or significantly affects You, subject to certain exceptions.

Meeco doesn’t read Your data or reach automated decisions about Your data.

If we ever introduce an automated processing service, it would only be with Your consent and you would always have the right to request for human review of the automated decision.

We also have further obligations to You under the GDPR in relation to how we look after and treat Your data. You can find further details here and You are welcome to ask us questions at any time.

How do we collect, manage and use your data?

The following points set out our Privacy Policy with respect to how we collect, manage or use Your data.

We are committed to clearly expressing our Privacy Policy and keeping it up to date. This Policy was last updated on 7 April 2021.
Make sure we take reasonable steps to implement the practices, procedures and systems to ensure we comply with relevant Australian and European Privacy Principles and Codes.
Only collect all sensitive information with Your explicit consent, only collect information that is necessary for You or the Parties You authorise to perform the functions and activities You have agreed to.
Advise You of the kind of information collected and held, how we collect it and how we take care of it to protect Your privacy and Digital Rights.
Advise You of the purpose for which Your information is collected, stored, used and disclosed.
Provide access to Your personal information and seek to correct Your information stored by Meeco or within Meeco Services at any time either by You emailing us at support@meeco.me or simply updating all the information You control through any of the Meeco Services You use.
Do our best not to let You down, but if we inadvertently do something that makes You want to complain please let us know immediately at support@meeco.me
As Meeco is part of a global community some of the services we use to support Meeco are based in Europe and therefore subject to the same Privacy commitments. However other services are based in Australia, the United States, and Asia. We will make it clear to You when Meeco or You are using these services and where they are located. Where you would be using these services from Europe, we will ensure that the transfer of Your data is accompanied by appropriate safeguards as required under the GDPR.
When we collect Your personal information, we will make it clear, so you understand what is being collected.
The web is global, and it is important that You know that Your information may cross borders. Under Australian and European regulation, we need to tell You when this happens. If You reside outside of these regions, then obviously You will be moving Your data around.
Your data is 100% portable. Export it, share it, or permanently delete it from Meeco, it will always be your choice.

How does Meeco address privacy when developing Meeco services?

Meeco is developed using a methodology called “Privacy by Design”. This is a way of thinking about privacy in advance and planning for it throughout the entire design and engineering process. You can also read more about the 7 Privacy by Design Principles here.

Does Meeco sell your data?

We do not sell Your data. We will always be transparent with You about our business model, terms and management of Your Data. In addition to our Privacy Policy, our Terms and Conditions also detail explicitly how our products work, including a detailed description of how Your Data is handled.

Which Meeco Websites are covered under this Privacy Policy?

The following Meeco websites and Services are included in this Policy:

What information do we collect and process?

When You use Meeco websites, or the website of a partner application Powered by Meeco and linked to Meeco.me, Meeco will collect information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Only mIKs- it.com does not collect any of the foregoing information as it does not use any cookies.

In order to find out about or access some Meeco services You may be asked to complete a webform. This might include your name, email address, country or preferred language. If you share this personal information, it will be processed in accordance with our Privacy Policy.

When You log into the Meeco Service, You provide to us Your email address, first name, last name, and the Meeco password chosen by You. Your password is encrypted and is not accessed by us.

When collecting the above-mentioned information, Meeco shall act as a Data Controller, which means that Meeco determines why and how such data is processed.

For the Meeco Service, Meeco enables You to collect and direct us to process the data on Your behalf. For these types of information Meeco merely acts as a Data Processor.

This includes all of the information You, and only You, choose to put into the Application including but not limited to, personal information, media, documents, attachments, open data available through Your authentication, such as social data, browser history, session cookies, brand associations, age, gender and geolocation.

Meeco will not share this information with anyone else without Your consent.

For the purposes of analytics on our Website, Meeco collects Your geolocation in order to provide a default language for Your region, browser and time spent on certain web pages. We only collect this information so that we can provide you with the Meeco Services, we do not sell it or provide access to it to third parties without Your explicit consent. No analytics are, however carried out on the mIKs-it.com website.

The following table outlines the Cookies used across Meeco’s websites, which may require Your consent, depending on the page You visit or the service You request.

Cookie Name

Domain

When Captured

Use

Why do we collect, hold and use Your personal information?

Meeco's purpose in collecting Your personal information is to respond to your requests for information and to enable us to provide You with the Meeco Service. It follows from this that we process Your personal information only on the basis of your consent or to perform our contractual obligations towards You. Some of the personal information we request from you in this regard is mandatory (which will always be indicated appropriately). If you fail to provide us with such mandatory information, we will not be able to provide you with the requested information or service.

Meeco also uses information captured via its websites to better understand how visitors use such websites. From time to time, Meeco may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of our website or anonymous intentions. When doing so, we act on the basis of our legitimate interest to optimise our website.

We may also process Your personal information, and more in particular your email address, to be able to send you newsletters or to keep you up to date on our activities, as further detailed below. Please note that we will only do so provided we have received your prior consent for this. You have the right to withdraw such consent at any time.

Meeco holds Your personal information on its servers which are hosted by Microsoft Azure Cloud, and located in Dublin, Ireland and/or Amazon Web Services, located in Sydney, Australia. When you are located in Europe or use our services from Europe, we will always try to ensure your data is processed only in Europe. To the extent this cannot be guaranteed, we will in any case ensure that any data transfers outside of Europe will be accompanied by the necessary safeguarding measures, such as, for example, the European Commission’s Standard Contractual Clauses.

To whom do we disclose Your personal information, and why?

We may share Your personal information with Third Party service providers in order to be able to provide services to you. Such Third Party service providers shall in principle only process Your personal information as Data Processors or sub-processors acting on our behalf and we will take appropriate measures to ensure that a contract has been signed with them so that they respect similar privacy standards as the ones set out in this Privacy Policy.

We may also share Your personal information with Third Parties, including law enforcement agencies, should we legally be required to do so.

We may use the following Third Parties when providing the Meeco Services:

Third Party Supplier

Description

Country Where Data Is Physically Stored

Registered Office Country

Personal Data Stored or Processed

Airbrake

Error Monitoring and Detection

Australia

USA

User IPs and device identifiers in play to enable error monitoring and detection services

Amazon Web Services

Data hosting

Australia
Europe

USA

All user data is encrypted and stored securely within AWS

Discourse

Open source discussion platform

Australia

USA

Open discussion forum that captures Your IP Address, Your email address and the username You select if You decide to participate (opt in)

Mail Chimp & its subsidiary Mandrill

Email service provider

USA

Your email address. When registering via a MailChimp email, the service can identify Your location, time zone and device.

Mailjet

Email service provider

Belgium
Germany

France

Your email address. When registering via a Mailjet email, the service can identify Your name, location, time zone and device.

Matomo (formerly Piwik)

Web analytics application

Australia

New Zealand

It tracks website visits for product improvement usage analysis

Microsoft Azure

Data hosting

Ireland

USA

All user data is encrypted and stored securely within Azure

Stripe

Payment provider

Depending on Your location any of the following may apply:

Australia
Canada
Malaysia
Mexico
India
Ireland
Japan
New Zealand
Singapore
USA

Your full name, email address, account log-in credentials, payment card number, CVC code and expiration date & Browser and device data, such as IP address, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and the language version of the Sites you are visiting; Usage data, such as time spent on the Sites, pages visited, links clicked, language preferences, and the pages that led or referred you to our Sites.

Amazon Web Services